Business Process Modelling

Business Analysis Courses

You will learn to:

Course Synopsis

The importance of the business analyst’s role in defining process requirements during the planning phases of a project continues to gain recognition across all industries. The business analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analysts must be mindful that any project may require the development and redesign of accompanying processes that not only enhance the success of a project, but also increase the project’s chance of meeting the organisation’s business goals.

This highly interactive course provides participants the opportunity to perform the four phases of a process improvement project—define, analyse, implement and control. You will practice identifying and prioritising the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organisation. You will focus on the competencies necessary to perform workflow modelling to ensure you have the core tools required to document the processes. You will also practice creating AS-IS and TO-BE process maps and learn the steps to conduct a gap and stakeholder analysis. Finally, you will develop the competencies required to create new process benchmarks and measurements for new processes.

You will leave this course with the preparation necessary to perform your business analysis responsibilities within the process improvement process and to employ the required skills in accordance
with sensitive cost, organisational and stakeholder requirements.

Reminder: Prior to taking this course, you should have completed or acquired the background knowledge of Foundations of Business Analysis and How to Gather and Document User Requirements. Participants who have taken Process Modelling Management should not take this course.

Course Topics

Key PMM Terms and Concepts
  • Process modeling, process management, process improvement
  • Process management activities
  • Workflow modeling
  • Key benefits of PMM
  • Process improvement project (PIP) phases
  • Business analysis roles and responsibilities
  • Managing organizational change
Conducting the Define Phase
  • Obtaining consensus on processes to be included in PIP
  • Relating processes to business strategy
  • Developing high-level plans for risk, communication and change management
Conducting the Analyze Phase
  • Conducting workflow modeling
  • Creating swim lane diagrams
  • Conducting value stream mapping
  • Developing AS-IS process map
  • Defining and gathering metrics
  • Creating process benchmarks
  • Performing gap analysis
  • Performing root cause analysis
  • Conducting stakeholder analysis
  • Performing high-level cost-benefit analysis
Conducting the Implement Phase
  • Documenting, validating and confirming new goals and objectives
  • Formulating measurements
  • Designing the TO-BE process
  • Updating risk, communications and change management plans
Conducting the Control Phase
  • Communicating findings
  • Carrying out implementation plans
  • Monitoring and controlling results

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Open enrolment course information

Professional Development Units (PDUs): 21.00

Technical Project Management (PDUs): 21.00

Leadership (PDUs): 0.00

Strategic & Business Management (PDUs): 0.00

Duration: 3 days

Course Dates (click on a date to register) :

Expression of Interest
No dates for this course are currently scheduled.
Please contact us at +61 2 8999 9162 or email for more information or to register your interest.

This course is available in eTraining format. If you choose to take up this course in eTraining format, there is a 42-days window to complete the course.
To register for this course click here. To find out more information about eTraining, click here.
This course is available as an in-house corporate training. To find out more about corporate training for your organisation, contact us.

PMBOK® Guide knowledge areas: