Communicating Up: Winning Strategies for Successful Executive Conversations

Business Skills Courses

You will learn to:

By the end of this course each participant will be able to:

Course Synopsis

Find out what executives really care about, and tailor your message to them. Learn how to prepare for executive conversations, including those that are unplanned. Recognise communication techniques that executives commonly use and react to them. Practice active listening and getting your message across quickly; understand how to earn and maintain trust; learn to demonstrate the value you can offer, and use techniques of persuasion appropriately. You’ll also learn tips and strategies for how to successfully navigate difficult conversations, such as communicating bad news. You will practice techniques so when you are faced with conflict you can regain and maintain trust while convincing the executive that collaboration is the key to a successful engagement and deliverable.

In this course experience, you will review foundational knowledge before class in an online setting and spend most of your class time practising and applying these techniques to real world scenarios including your own in a series of discussions and role play exercises.

Course Topics

The Importance of Awareness
  • Executive communication styles
  • Five types of awareness
  • Emotional intelligence
  • Mindset Model
  • Business model canvas
What Motivates Executives
  • What motivates executives?
  • What do executives expect?
  • Executive pain points
  • High-Impact Communication Techniques
  • Understand your purpose for communicating
  • A high-impact approach for standard communications
  • A skillset for high-impact communications
  • Tips for high-impact communications
  • Difficult communications
  • Dealing with tough tactics
Executive Stature and Leadership Presence
  • Sources of power
  • Executive stature and demeanour
  • Collaborating with executives
  • Persuasion and influence
  • Recognising and countering manipulative techniques
  • Stature and leadership presence
Building Relationships and Communicating Through Trust
  • Delivering as promised
  • Trust migration
  • The trust-building process
  • Special challenges to build executive trust
  • Controlling risk to build trust
  • Focus on risk opportunities not just threats

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Open enrolment course information

Professional Development Units (PDUs): 16

Technical Project Management (PDUs): 0.00

Leadership (PDUs): 16.00

Strategic & Business Management (PDUs): 0.00

Duration: 2 days

Course Dates (click on a date to register) :

Expression of Interest
No dates for this course are currently scheduled.
Please contact us at +61 2 8999 9162 or email for more information or to register your interest.

This course is available as an in-house corporate training. To find out more about corporate training for your organisation, contact us.