Critical Thinking and Problem Solving

Business Skills Courses

You will learn to:

  • Employ different thinking approaches at different times to yield better results
  • Generate innovative responses to business problems or opportunities
  • Analyse your own thinking style preferences
  • Think in the present to prepare for the future
  • Determine the root cause of business problems and opportunities
  • Apply different types of thinking for improved analysis and problem solving
  • Predict possible responses accurately to select an optimal response
  • Design and execute appropriate action plans

Course Synopsis

Imagine if you could solve a problem once and it would go away. Or, if you could implement a solution that really works or seize upon opportunities before they pass you by.
This course presents a structured approach for tackling problems, opportunities and decisions that will ultimately help you get better results—whether you are innovating, managing crises or planning for the future. The course addresses the five types of critical thinking needed in business environments: strategic thinking, tactical thinking, analytical thinking, innovative thinking and implicative thinking. It also teaches a proven five-step process for responding to business problems and opportunities.
Through exercises, you’ll practice using these different thinking approaches to achieve maximum results. You’ll also have the opportunity to apply these concepts to a specific problem or opportunity from your own business environment, share newly learned approaches with classmates, and give and receive feedback on those approaches.

Course Topics

Critical Thinking Model
  • Analytical thinking
  • Strategic thinking
  • Tactical thinking
  • Innovative thinking
  • Implicative thinking
Problem/Opportunity Identification and Analysis
  • Problem/Opportunity Response Process
  • Active vs. passive problem/opportunity identification
  • AS-IS vs. TO-BE
  • Tools and techniques for problem/opportunity identification
  • Process flowcharting
  • Root cause analysis
Environmental Scan
  • What is an environmental scan?
  • Business architecture
  • Your business processes/business rules
Response Exploration
  • Tools and techniques for exploring new and unique responses
  • Other innovative thinking approaches
Response Selection
  • Filtering
  • Clustering
  • Voting
  • Capability and value analysis
  • Response prioritisation matrix
  • Decision trees
  • Implications analysis
Response Implementation
  • Communicating the optimal response
  • Gaining acceptance by stakeholders
  • Managing expectations
  • Saying “no” to high profile stakeholders
  • Building an action plan
  • Ensuring ownership and commitment

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Open enrolment course information

Professional Development Units (PDUs): 22.5

Technical Project Management (PDUs): 0.00

Leadership (PDUs): 22.50

Strategic & Business Management (PDUs): 0.00

Duration: 3 days

Course Dates (click on a date to register) :

Expression of Interest
No dates for this course are currently scheduled.
Please contact us at +61 2 8999 9162 or email for more information or to register your interest.

This course is available as an in-house corporate training. To find out more about corporate training for your organisation, contact us.