High Impact Communication

Business Skills Courses

You will learn to:

Course Synopsis

Without communication skills, your technical capabilities simply aren’t worth as much as they could be. Even the best ideas, strategies and work plans must be effectively communicated to have value. In our information-overloaded business world, being heard and getting what you need is more challenging than ever.
This course teaches techniques for creating high-impact, meaningful communication with coworkers, clients and stakeholders. Through practical exercises, group discussions and case studies, you will learn how to determine your own communication style, identify the communication styles of your audience and adapt your delivery accordingly. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication fallacies and ways to identify where a miscommunication has occurred. The course will also address issues related to communication in a virtual and global environment.
You’ll walk away from the course firmly grounded in key communication techniques and possessing the additional tools necessary to apply these techniques to your work environment. You’ll also be able to implement standard communication planning processes to ensure that every communication is high-impact and well-structured.

Course Topics

Communication Intelligence
  • The communication model
  • Communication factors
  • Emotional awareness
  • What’s my communication style?
  • Communication styles
Planning Messages
  • The Communication Model
  • The communication planning process
  • Audience analysis
  • Overcoming objections
Message Structure
  • Content
  • Audience
  • Purpose
  • Storytelling
  • Visual aids
  • Different learning styles
  • Persuasive oral communication
Message Delivery
  • Preparation
  • Rehearsing
  • Q&A sessions
  • Feedback
  • Persuasive presentation skills
Effective Meetings
  • Business meetings
  • Trust
  • Empathy
  • Active listening
  • Question types
  • Dialogue (vs. discussion)
  • Meeting facilitation

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Open enrolment course information

Professional Development Units (PDUs): 22.5

Technical Project Management (PDUs): 0.00

Leadership (PDUs): 22.50

Strategic & Business Management (PDUs): 0.00

Duration: 3 days

Course Dates (click on a date to register) :

Expression of Interest
No dates for this course are currently scheduled.
Please contact us at +61 2 8999 9162 or email infoau@strategyex.com for more information or to register your interest.

This course is available as an in-house corporate training. To find out more about corporate training for your organisation, contact us.