Managing Critical Relationships

Adaptive Strategic Execution Programme

You will learn to:

Course Synopsis

Managing Critical Relationships provides the learner with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It begins with understanding the implications for those teams and individuals that cooperate and those that don’t. It does so with a particular focus on identifying different types of stakeholders in critical relationships.  Then, based on that identification, the learner can analyse their stakeholders to determine their level of support and their most important issues with an eye toward creating an engagement plan customised to each stakeholder’s needs.

Based on this foundation, the course then uses a blend of facilitated discussions, activities, and case study exercises to help the learner identify their primary and secondary communication styles and how to use conversational cues to better gauge the communication styles of others’, all with the goal of promoting better dialogue around critical issues. This in turn helps the learner to determine common sources of conflict, avoid useless confrontations, and employ a robust model for managing opposing ideas. Managing Critical Relationships concludes by giving participants the tools and concepts necessary to conduct successful negotiations in high-stress environments by exploring options, changing the frame, and pushing thinking to uncover true “win-win” solutions.

Course Topics

Identifying Stakeholders in Relationships

Aligning Stakeholders

Communicating with Stakeholders

Conflict Management

Negotiating for Mutual Gain

Course information

Professional Development Units (PDUs): 21.0

Technical Project Management (PDUs): 0

Leadership (PDUs): 0

Strategic & Business Management (PDUs): 0

Duration: 3 days

This course is available as an in-house corporate training. To find out more about corporate training for your organisation, contact us.
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